Kaltura/My Media Canvas Integration Outage
Posted by
Katie Larson
on Friday, May 1, 2026 at 10:13 AM
Resolved by
Katie Larson
on Monday, May 4, 2026 at 11:36 AM
End Time: Monday, May 4, 2026 at 10:00 AM
Resolution:
As of this morning, the Kaltura/MyMedia integration has been repaired. Users should be able to access MyMedia through Canvas using the Account button. Users will be asked to re-authorize their account. Any questions or concerns, please contact the LTS HelpDesk and submit a ticket.
Original message:
We are currently experiencing an issue with Kaltura My Media access through the Canvas Account button. At this time, the Account > My Media button is not functioning as expected.
✅ What is still working:
Students and instructors can continue to watch and embed videos.
The ability to upload a video from the Rich Content Editor within a Canvas element (page, discussion, or assignment) should be working.
The ability to create and upload a video using Kaltura Web Recorder from within the Rich Content Editor is currently available.
The ability to upload new videos using Kaltura Capture Library is currently available; however, videos should be embedded using the My Media button found within the Rich Content Editor.
⚠️ What is affected:
Accessing videos through Account > My Media is temporarily unavailable.
The issue appears to be related to Kaltura and a change in Canvas API settings, and their technical team is investigating. Our team is actively monitoring the situation and will provide updates as more information becomes available.
Thank you for your patience and understanding. If you are experiencing any issues, please submit a HelpDesk ticket (helpdesk@uwec.edu).