Chrome Web Browser Update Notice

Posted by LTS Staff on Wednesday, February 19, 2020 at 3:44 PM
Resolved by LTS Staff on Wednesday, February 19, 2020 at 3:44 PM

Start Time: Monday, February 24, 2020 at 12:00 AM
End Time: Tuesday, March 24, 2020 at 1:00 AM

Resolution:

Updates to Canvas and Chrome have resolved these issues.

Original message:

On Monday, February 24th, an update to the web browser Chrome will be applied to UWEC-owned devices. In this update, the browser Chrome will reflect improved privacy and security for web users.

There is a potential for this update to cause some disruptions. For instance, publisher integrations in Canvas for McGraw Hill, Wiley, etc. may experience errors or loading issues. Fortunately, many applications have already implemented updates in preparation for this change.

We are not asking or recommending that campus community members use a different browser; this update will also be applied to Firefox and other browsers in the near future. Personal devices either already have this update or will be updated soon.

For more information, please visit the Chrome Announcement page: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html

One recommendation we have if you experience issues is to clear the cache in your browser. If you have any questions on how to do that, please contact the LTS Help Desk.

If you encounter issues related to Canvas, contact Tier 1 Canvas support, which is available 24/7 through the Help button in Canvas. We also recommend faculty reach out to their publisher representative. Please note that we still recommend Chrome and Firefox as the best browsers for using Canvas.

If you encounter issues with Chrome that are not related to Canvas, or have any questions about this update, please contact the LTS Help Desk at helpdesk@uwec.edu, via phone: 836-5711, or in person: VLL 1106.