iClicker Polling Freezing

Posted by Thomas Pemberton on Tuesday, October 24, 2023 at 9:29 AM
Resolved by Thomas Pemberton on Wednesday, October 25, 2023 at 4:31 PM

Start Time: Friday, October 20, 2023 at 8:00 AM
End Time: Wednesday, October 25, 2023 at 4:15 PM


iClicker published a fixed version which was deployed across campus at about 4:15pm today (10/25/2023). If the lab computer was not currently running iClicker it was updated to the fixed version. The updated iClicker was also deployed to Software Center for installation on office computers (see instructions here https://www.uwec.edu/kb/article/installing-software-on-office-computers/ if needed)

Original message:

On 10/19/2023 a routine monthly Windows update went out to all computers on campus. This update has caused an issue with iClicker Polling no longer working on campus computers.

LTS is aware of the issue and are investigating all possible solutions and workarounds to fix the issue. We are in contact with iClicker (who are aware of the issue and are working towards a solution themselves).

Message from iClicker about this issue:

We apologize for the issues you have been facing with iClicker. The past 2 weeks we have seen an uptick in instructors reporting issues using Windows 11, due to the forced update by Windows 11. Our teams have reached out to Windows to seek a response, as the issue stems from the update itself.

The Windows team confirmed for us that this is a bug in their capture service from the recent update and advised us on how we can mitigate it. They intend to fix it in an upcoming release, and we are awaiting details on the timing and whether it will also be fixed in already released versions.

As we know the profound effect this can have on the classroom experience, we are pursuing our own fix from the direction they've provided. This will be scheduled for an immediate hotfix that would require a new download for affected instructors. Our Product team is already working on fixing and verifying the new build.