LTS Service Notifications

Network Maintenance

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

DUO services unavailable

Resolution:

DUO services have been restored.

Original message:

The DUO multi-factor authentication service is currently down. We are waiting for the vendor to fix the issue.

Eforms (BP Logix) short outage

BP Logix will be performing routine server maintenance Friday evening 12/10/2021 @ 10:00PM CST . This will result in the system being down for approximately 40 minutes (it may be less).

Canvas Outage

Resolution:

Amazon Web Services (AWS), which supports and runs Canvas servers, is now operational. Thus, Canvas is working as normal.

Original message:

Some users attempting to access Canvas are receiving 504 gate way errors. This is related to an ongoing AWS outage. Further updates can be found at https://status.instructure.com/.

eForm Attachments Missing

Resolution:

Attachments have been restored to the eForm cloud.

Original message:

We have been made aware that some eForms are missing attachments. We are currently working with BPLogix support to restore all attachments in the eForm cloud system.

SCCM Outage (Computer Imaging and Software Center)

Resolution:

Service has been restored.

Original message:

Microsoft is troubleshooting an update that failed earlier this semester and there may be interruption to both computer imaging and Software Center 11/30/2021 and 12/1/2021. Users that have a critical need to have an item installed from Software Center should contact the LTS help desk and put a ticket in with the installation request.

Network Maintenance

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Network Maintenance - Schofield Hall

To avoid unplanned service interruptions, preemptive network maintenance or upgrades are required in Schofield Hall. The maintenance will occur outside of published building hours.

https://www.uwec.edu/facilities/building-addresses-hours-coordinators/

Account Lockouts

Resolution:

This morning, a denial of service attack left hundreds of UWEC users with locked accounts and no ability to sign in. The users affected were able to sign in by 8:15a.

Original message:

This morning, a denial of service attack left hundreds of UWEC users with locked accounts and no ability to sign in. Those users affected were able to sign in by 8:15a.

Network Maintenance

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

DB17 will be downed

DB17 will be downed for SQL Server maintenance.

Eform 1 will be unavailable during the maintenance window

There will be a SQL server upgrade that will effect the availability of eform1

Network Maintenance - HSS

To avoid unplanned service interruptions, preemptive network maintenance or upgrades are required in HSS. The maintenance will occur outside of published building hours.

https://www.uwec.edu/facilities/building-addresses-hours-coordinators/

Network Maintenance - Chancellors Hall

Preemptive network maintenance is required in Chancellors Hall. This is to avoid, longer, unplanned service interruptions. Various maintenance tasks may cause network connectivity and services to be interrupted Thursday morning between 03:00 and 06:00

Network Maintenance

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Network Maintenance

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

PaperCut FollwMe Printing Services Maintenance

The PaperCut FollowMe printing system will be unavailable from 5AM to 6AM Tuesday, September 14th to install an update to resolve an issue. Printing, scanning, and copying from any FollowMe multifunction device (MFD) will not be available during this time. MFDs may require and show a registration screen to the server upon first use after the upgrade is completed. If a unit is not completing self-registration, please email helpdesk@uwec.edu with the EO Johnson service tag number on the sticker on the front, along with the building and location.

Microsoft SCCM Computer Imaging Down

Resolution:

Service has been restored.

Original message:

A SCCM update was ran Friday after hours. The update failed to fully install and has caused some issues in SCCM. We have put a support ticket in to Microsoft to fix the issue. Until they respond SCCM imaging will be down. Software Center appears to be able to install applications correctly

25Live Scheduling Tools Maintenance

The 25Live Scheduling Tools will be down for maintenance between noon and 4:00 p.m. on Saturday, September 11.

CampS and Data Warehouse Maintenance

CampS and the Data Warehouse will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, September 10.

Network Maintenance

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Eform1 will be down from 4AM to 5:30 AM for Backup

For a complete backup for the project to move BP Logix to the cloud we need to shutdown eform1, there will be no actual changes made to eform1 it will just no be available from 4AM to 5:30AM Friday the 27th of August.

CampS and Data Warehouse Maintenance

CampS and the Data Warehouse will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, August 20.

Perceptive Content (ImageNow) outage for upgrade

Perceptive Content (ImageNow) will be unavailable for use on Saturday, August 14 to accommodate a system upgrade. Please contact the LTS Help Desk at helpdesk@uwec.edu or 715-836-5711 if you have any questions or concerns.

Network Maintenance

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.