Streaming media portal content may be unavailable at times between 5-7AM on Friday, July 11th. During this time permissions on files will be getting updated.
Various maintenance tasks will cause network connectivity and services to be interrupted Friday morning between 4am and 7am.
The problem with Wisconsin Federation logins was resolved as of 8:15 am Tuesday, July 01.
Problems with the Wisconsin Federation (shibboleth) authentication service, preventing access to D2L and other applications, have been reported this morning. The issue is under investigation by the UW-Madison access management technologists supporting Wisconsin Federation. Campuses will be notified when service is restored.
D2L is again available to all UW users.
From Peter Mann with the D2L Utility at UW-Madison:
A post-outage review will be conducted focusing on the events that transpired. We believe that a lightning strike or power surge caused critical damage to the Data Center Universal Power Supply (UPS) during a significant storm that hit the campus [Wednesday] morning. The system is architected to fail over to live power, but it failed to do so. The reason that this didn’t happen as expected is unknown at this point.
We appreciate the tremendous patience that you exhibited throughout the day.
From Peter Mann with the D2L Utility at UW-Madison:
Work continues to bring core infrastructure services online, such as the network and enterprise storage. User-facing services are beginning to queue up for restoration. We cannot provide a specific estimate at this point as to when we can begin to bring Learn@UW (D2L) online, yet expect that it may be an hour or longer.
Then, we will need to validate the service status and perform tests to verifying application integrity. This is expected to take approximately 2 - 4 hours to complete.
We will continue to provide updates via this email list (UWS Site Admin) until such time when campus email and list services are restored.
Peter
From Peter Mann with D2L Utility Group at UW-Madison:
The power has been restored to the Data Center and work is underway to restore core services, starting with the primary infrastructure (e.g., network). DoIT follows a Continuity of Operations Plan to restore services in an orderly and proper manner.
It is expected to take ~2-4 hours to restore the Learn@UW service, which is largely dependent upon the state in which it comes back online. We will be able to engage after the core infrastructure services are available.
We will provide an update when we begin the verification process and application testing. This communication will include an estimate as to when the service will be available.
Thank you for your attention and continued patience.
from Peter Mann at the D2L Utility at UW-Madison:
Electricians are working to restore the Universal Power Supply (UPS) that provides stable electricity to the infrastructure in the Data Center. We have yet to receive an estimate as to when the work will be completed. After such time we can bring the service online and conduct tests on the application.
We will keep you apprised as developments occur and understand the impact on you and your user community. Rest assured that the necessary staff are poised to re-enable the service in a timely and thorough manner. Your continued patience is appreciated.
From Peter Mann at the Utility at UW-Madison:
Work continues to restore the power to the Data Center and bring Learn@UW and other IT services back online. Under normal conditions the services would be able to run using a backup power source, however, in this instance a catastrophic battery failure complicated the situation.
We do not have an estimate as to when Learn@UW will be restored. When the power has been restored, the process will involve bringing servers and services back online in a coordinated fashion. Testing will follow to ensure application functionality. We will provide an "all clear" message when the testing is complete, however, it is possible that your users may access the system prior to this notification and therefore experience issues or errors.
We will continue to keep you informed in a timely manner about important developments.
Peter
The most recent update from the Utility people at UW-Madison indicates the D2L outage continues. Electricians and technologists continue to work to resolve the issue.
10:36 am update from UW-Madison D2L Utility staff member:
"A major power outage affecting the DoIT Data Center is the cause of the outage for Learn@UW and many other IT services. The issue occurred at ~7:50 a.m. this morning (6/18) and electricians and technicians are working to bring the systems back online.
We wil provide updates every hour or as developments warrant."
UW-Madison (where D2L servers are housed and managed) is without power this morning. Staff are currently working on restoring power and D2L access.
D2L will be unavailable on Saturday (June 14, 2014) from 6:00 am through 10:00 am due to server maintenance.
Outage pages will be posted to remind users who attempt to log during the outage.
The most recent D2L update from the Utility staff at UW-Madison indicates D2L service is expected to be restored about 2:00 pm today.
D2L’s work is taking longer than expected unfortunately.
Pending network availability, the streaming media portal will be unavailable from 6-7AM on Friday, June 6th, for software updates.
Various maintenance tasks will cause network connectivity and services to be interrupted Friday morning between 4am and 7am.
Educators & Students:
The upgrade to D2L version 10.3 will begin this evening. This upgrade requires a complete D2L service outage during the upgrade period:
Beginning: 10:00 pm Wed., June 4
Ending: 10:00 am Thur., June 5
Outage pages will be posted while the upgrade is in process.
CampS will be down for routine maintenance between 4:00am-8:00am on Saturday, May 31st.
If you have questions or concerns, please contact Kathie Emerson at emersokl@uwec.edu.
Thank You,
Learning and Technology Services (ESS)
Various maintenance tasks will cause network connectivity and services to be interrupted Friday morning between 4am and 7am.
Blugold Insider (SharePoint) maintenance took longer than expected to complete, but it is now available. We apologize for the inconvenience and thank you for your patience. Please contact Matt Sias at siasmj@uwec.edu with any questions or concerns.
CampS will be down for maintenance between 5:30am-5:45am Friday, May 23rd. Please contact Bob Schwartz at schwarrj@uwec with any questions or concerns.
Various maintenance tasks on the main campus storage system will cause various servers and services to be unavailable Friday, May 30th 2014, from 4am to 7am.
Various maintenance tasks will cause network connectivity and services to be interrupted Friday morning between 4am and 7am.
Blugold Insider (SharePoint) will be unavailable for routine updates between 4:00 a.m. and 7:00 a.m. on Friday, May 23. Please contact Matt Sias at 715-836-3768 or siasmj@uwec.edu with any questions or concerns.
ImageNow and WebNow will be offline for routine updates between 4:00 a.m. and 7:00 a.m. on Friday, May 23. Please contact Matt Sias at 715-836-3768 or siasmj@uwec.edu if you have any questions or concerns.