LTS Service Notifications

Network Drive Slowness

We are hearing reports of H: & S: drive slowness and we are in the process of contacting our vendor's support services.

D2L problems

As of 2:10 pm today, D2L performance is sluggish. You may also encounter errors. Learn@UW technologists at UW-Madison have been notified and are investigating.

D2L Service: 12:05 pm update

D2L service is now functioning normally again. The cause of the problem is not known. Learn@UW technologists continue to investigate.

D2L Status

D2L service appears to function again.

However, Learn@UW technologists do not feel the service is stable and continue working on it.

D2L is down

Educators and Students,

D2L is currently down for all UW campuses. Learn@UW technologists at UW-Madison are investigating but have not yet determined the cause.

Thank you for your patience.

Educators: Activate Your D2L Courses

Educators, please activate the D2L courses you will be using for instruction this fall. Activation instructions are available here: http://www.uwec.edu/LTS/services/software/d2l-faculty/activate.htm.

Activating D2L courses puts the links to those courses in your students' course listings. Students will see the link but will not be able to enter the course until the course start date, September 2 for most fall courses.

Wireless Network Maintenance

Various maintenance tasks will cause wireless network connectivity and services to be interrupted Friday morning between 4am and 7am.

Desktop Alert Software Upgrade

The Alertus server software will be upgraded Tuesday evening. For a short time the system tray icon on your desktop computer may change color indicating a connection problem. Service should be restored within a few hours.

Streaming Media Portal Maintenance

The streaming media portal will be unavailable from 6:30-7:00AM, Friday, August 15th while software updates install. Users will need to clear their browsers cache for the portal website.

CampS Maintenance

CampS will be down for routine maintenance between 6:00am-6:30am on Friday, August 15th.

If you have questions or concerns, please contact Kathie Emerson at emersokl@uwec.edu.

Thank You,
Learning and Technology Services (ESS)

MyBlugold CampS Maintenance

MyBlugold CampS will be down for maintenance Saturday morning between 6am and 10am.

Network Maintenance

Various maintenance tasks will cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Network Maintenance

Various maintenance tasks will cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Blugold Insider (SharePoint) Maintenance

Blugold Insider (SharePoint) will be unavailable for routine updates between 4:00 a.m. and 7:00 a.m. on Friday, July 25. Please contact Matt Sias at siasmj@uwec.edu with any questions or concerns.

Multiple Services Unavailable During Maintenance

Several services may be briefly unavailable Friday, July 18th from 5-7AM during maintenance. Services affected include: DESI streaming, Extensis Portfolio, photo.uwec.edu, and project/archive network storage locations.

ImageNow and WebNow maintenance

ImageNow and WebNow will be offline for maintenance between 4:00 a.m. and 8:00 a.m. on Friday, July 18. Please contact Matt Sias at siasmj@uwec.edu if you have any questions or concerns.

Streaming Media Portal Maintenance

Streaming media portal content may be unavailable at times between 5-7AM on Friday, July 11th. During this time permissions on files will be getting updated.

Network Maintenance

Various maintenance tasks will cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

D2L and other campus services available again

The problem with Wisconsin Federation logins was resolved as of 8:15 am Tuesday, July 01.

Cannot log in to D2L--authentication service issues

Problems with the Wisconsin Federation (shibboleth) authentication service, preventing access to D2L and other applications, have been reported this morning. The issue is under investigation by the UW-Madison access management technologists supporting Wisconsin Federation. Campuses will be notified when service is restored.

D2L Service Restored

D2L is again available to all UW users.

From Peter Mann with the D2L Utility at UW-Madison:

A post-outage review will be conducted focusing on the events that transpired. We believe that a lightning strike or power surge caused critical damage to the Data Center Universal Power Supply (UPS) during a significant storm that hit the campus [Wednesday] morning. The system is architected to fail over to live power, but it failed to do so. The reason that this didn’t happen as expected is unknown at this point.

We appreciate the tremendous patience that you exhibited throughout the day.

D2L Outage Update

From Peter Mann with the D2L Utility at UW-Madison:

Work continues to bring core infrastructure services online, such as the network and enterprise storage. User-facing services are beginning to queue up for restoration. We cannot provide a specific estimate at this point as to when we can begin to bring Learn@UW (D2L) online, yet expect that it may be an hour or longer.

Then, we will need to validate the service status and perform tests to verifying application integrity. This is expected to take approximately 2 - 4 hours to complete.

We will continue to provide updates via this email list (UWS Site Admin) until such time when campus email and list services are restored.

Peter

3:30 pm D2L Outage Update

From Peter Mann with D2L Utility Group at UW-Madison:

The power has been restored to the Data Center and work is underway to restore core services, starting with the primary infrastructure (e.g., network). DoIT follows a Continuity of Operations Plan to restore services in an orderly and proper manner.

It is expected to take ~2-4 hours to restore the Learn@UW service, which is largely dependent upon the state in which it comes back online. We will be able to engage after the core infrastructure services are available.

We will provide an update when we begin the verification process and application testing. This communication will include an estimate as to when the service will be available.

Thank you for your attention and continued patience.

2:30 pm Outage Update

from Peter Mann at the D2L Utility at UW-Madison:

Electricians are working to restore the Universal Power Supply (UPS) that provides stable electricity to the infrastructure in the Data Center. We have yet to receive an estimate as to when the work will be completed. After such time we can bring the service online and conduct tests on the application.

We will keep you apprised as developments occur and understand the impact on you and your user community. Rest assured that the necessary staff are poised to re-enable the service in a timely and thorough manner. Your continued patience is appreciated.

D2L Update: Outage Continues

From Peter Mann at the Utility at UW-Madison:

Work continues to restore the power to the Data Center and bring Learn@UW and other IT services back online. Under normal conditions the services would be able to run using a backup power source, however, in this instance a catastrophic battery failure complicated the situation.

We do not have an estimate as to when Learn@UW will be restored. When the power has been restored, the process will involve bringing servers and services back online in a coordinated fashion. Testing will follow to ensure application functionality. We will provide an "all clear" message when the testing is complete, however, it is possible that your users may access the system prior to this notification and therefore experience issues or errors.

We will continue to keep you informed in a timely manner about important developments.

Peter