LTS Service Notifications

CampS and Data Warehouse Maintenance - 4/19/2024

Start Time: Friday, April 19, 2024 at 4:00 AM
End Time: Friday, April 19, 2024 at 7:00 AM

CampS and the Data Warehouse will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday 4/19/24.


UWEC Network Maintenance - Planned

Start Time: Friday, April 19, 2024 at 4:00 AM
End Time: Friday, April 19, 2024 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


Perceptive Content Maintenance

Start Time: Thursday, April 18, 2024 at 7:00 PM
End Time: Thursday, April 18, 2024 at 9:00 PM

Perceptive Content will be down intermittently Thursday evening for maintenance and testing.


UWEC Network Maintenance - Immediate

Start Time: Thursday, April 18, 2024 at 5:45 AM
End Time: Thursday, April 18, 2024 at 6:30 AM

Network maintenance is being conducted to address a published and demonstrated zero-day threat, which requires immediate attention. This proactive measure is crucial in safeguarding our infrastructure and ensuring the continued security of our network. We appreciate your understanding and cooperation as we work diligently to mitigate any potential risks. These mitigations will briefly affect Internet access during this period. Thank you for your understanding.


Onedrive Sign-In Cannot Type Email

Start Time: Tuesday, April 16, 2024 at 11:23 AM
This is an ongoing status.

ISSUE: OneDrive login - users can't type email address into login prompt after starting OneDrive from start menu. Keyboard will work fine otherwise on the computer.

SOLUTION:
I am investigating this issue but I have not found a permanent fix yet.  Reading online it looks like the version of OneDrive that was released by Microsoft this month broke this (lots of users reporting the same issue).

The easiest workaround I have for now is that when the OneDrive login prompt is open on the screen you can just click anywhere else (desktop background, start menu, etc) then click back into the OneDrive prompt and it will allow you to type.


UWEC Network Maintenance - Planned

Start Time: Friday, April 12, 2024 at 4:00 AM
End Time: Friday, April 12, 2024 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Planned

Start Time: Friday, March 29, 2024 at 4:00 AM
End Time: Friday, March 29, 2024 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


PaperCut FollowMe Printing System Maintenance

Start Time: Thursday, March 21, 2024 at 5:00 AM
End Time: Thursday, March 21, 2024 at 7:00 AM

The PaperCut FollowMe Printing system will be offline to receive updates early Thursday morning. Printing may not be available during this time.


Transact System Maintenance

Start Time: Monday, March 18, 2024 at 9:00 AM
End Time: Monday, March 18, 2024 at 3:00 PM

Transact system maintenance is scheduled to take place on Monday, March 18th. The anticipated service window is 9AM to 3PM.

Services that depend on this resource will be impacted for the duration of this needed maintenance.

Impacted Services:
Credit cards will not work at campus dining locations, Hilltop, Housing front desks and the T-Store.
Areas where cards/mobile are used for ID verification will need to be manually entered.

Door access and PaperCut print services will continue to work during this maintenance window.


CampS Maintenance on Friday 3/8/2024

Start Time: Friday, March 8, 2024 at 4:00 AM
End Time: Friday, March 8, 2024 at 7:00 AM

CampS will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday 3/8/2024


Unscheduled Interuption of Services for BPlogix Student Forms

Start Time: Wednesday, March 6, 2024 at 11:00 AM
End Time: Wednesday, March 6, 2024 at 11:30 AM

Resolution:

Services related to BPlogix Student Forms have been restored. Please consult help desk for any lingering issues.
Thank you for your patience ...

Original message:

We apologize for the interruption of services. We are addressing the issue and hope to have the systems up and running momentarily. Please stand by for additional notices.


UWEC Network Maintenance - Planned

Start Time: Friday, March 1, 2024 at 4:00 AM
End Time: Friday, March 1, 2024 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


Perceptive Content Database Maintenance

Start Time: Saturday, February 24, 2024 at 9:00 AM
End Time: Saturday, February 24, 2024 at 5:00 PM

We will be performing updates to the Perceptive Content database this Saturday. Perceptive Content will be unavailable while the updates are taking place. We expect these update to last through most of the afternoon.


CampS and Data Warehouse Maintenance - 2/23/24

Start Time: Friday, February 23, 2024 at 4:00 AM
End Time: Friday, February 23, 2024 at 7:00 AM

CampS and Data Warehouse will be down for server maintenance between 4a and 7a on Friday 2/23/24


PaperCut FollowMe Printing Issues

Start Time: Thursday, February 22, 2024 at 8:00 PM
End Time: Friday, February 23, 2024 at 6:30 PM

Resolution:

Issues with settings in another system that impacted printing were identified and resolved Friday. All PaperCut FollowMe MFDs were back online and operating normally late Friday. Print jobs sent that did not release from a unit were cleared from the print queue and will need to be re-printed if needed. Jobs cleared were not charged. If a non-FollowMe network printer still appears to not print, power the printer off for a minute and then turn it back on to restore its network connection. If you continue to experience any printing issues, please contact the LTS Help Desk at
helpdesk@uwec.edu or by calling (715) 836-5711. Information about the PaperCut FollowMe printing system can be found on our knowledgebase page. https://uwec.ly/followme

Original message:

An issue that is imapcting FollowMe printing and non-FollowMe printing was identified this morning that may continue to impact the release of print jobs for a short period of time. You may be able to login to a FollowMe MFD, see your jobs listed, and then release them. However, the MFD itself may not print. This does not seem to be a permanent issue. If the FollowMe MFD is powered off for a minute and then powered back on, the issue appears to resolve. Anything that was already attempted to be printed at that FollowMe MFD while in this affected state may still release when restarted. LTS is investigating the issue more and may have identified the problem. LTS will determine steps to prevent any future issues. Also, a reminder that with recent changes to the FollowMe MFD configuration, there are extended periods of time between the print of individual jobs if you are accustomed to using the Print All option.


Transact System Maintenance

Start Time: Monday, February 12, 2024 at 3:00 PM
End Time: Monday, February 12, 2024 at 5:00 PM

Transact system maintenance is scheduled to take place on Monday, February 12th. The anticipated service window is 3PM to 5PM.

Services that depend on this resource will be impacted for the duration of this needed maintenance.

Impacted Services:
Credit cards will not work at campus dining locations, Hilltop, Housing front desks and the T-Store.
Areas where cards/mobile are used for ID verification will need to be manually entered.

Door access and PaperCut print services will continue to work during this maintenance window.


UWEC Network Maintenance - Planned

Start Time: Friday, January 26, 2024 at 4:00 AM
End Time: Friday, January 26, 2024 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Planned

Start Time: Friday, January 12, 2024 at 4:00 AM
End Time: Friday, January 12, 2024 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


PaperCut FollowMe Printing Still Operational

Start Time: Wednesday, January 10, 2024 at 9:30 AM
End Time: Wednesday, January 10, 2024 at 4:00 PM

During the Transact maintenance period a workaround has been put in place to allow PaperCut FollowMe printing to still be functional while the Transact service is down. This was just tested and appears to be working. If you encounter any issues attempting to print while Transact is down, please contact the LTS Help Desk by calling 715.836.5711 or emailing helpdesk@uwec.edu with your details.


Transact Maintenance

Start Time: Wednesday, January 10, 2024 at 9:00 AM
End Time: Wednesday, January 10, 2024 at 3:00 PM

A Transact system upgrade is scheduled to take place on Wednesday, January 10th. The anticipated service window is 9AM to 3PM.

Services that depend on this resource will be impacted for the duration of this upgrade.

Impacted areas include:
PaperCut print release stations
Credit cards will not work at campus dining locations
Areas where cards/mobile are used for ID verification will need to be manually entered


UWEC at Pablo Center Wired Network

Start Time: Tuesday, January 9, 2024 at 11:00 AM
End Time: Tuesday, January 9, 2024 at 1:03 PM

Resolution:

Upgrade related configuration issues.

Original message:

There is a wired network issue affecting UWEC wired computers at the Pablo Center. Wireless is available.


CampS and Data Warehouse Maintenance - 1/5/24

Start Time: Friday, January 5, 2024 at 4:00 AM
End Time: Friday, January 5, 2024 at 7:00 AM

CampS and Data Warehouse will be down for server maintenance between 4a and 7a on Friday Jan 5, 2024


UWEC Network Maintenance - Planned

Start Time: Friday, December 29, 2023 at 4:00 AM
End Time: Friday, December 29, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Planned

Start Time: Friday, December 8, 2023 at 4:00 AM
End Time: Friday, December 8, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Internet

Start Time: Wednesday, December 6, 2023 at 4:00 AM
End Time: Wednesday, December 6, 2023 at 4:05 AM

Maintenance tasks will cause Internet connectivity to be briefly interrupted, Wednesday morning at 4am. This is to address an open issue: https://ltsstatus.apps.uwec.edu/statuses/904