LTS Service Notifications

Printing System Outage

Start Time: Saturday, April 26, 2025 at 4:00 AM
End Time: Saturday, April 26, 2025 at 7:00 AM

The PaperCut FollowMe printing system will be unavailable on Saturday, April 26th from 4:00AM to 7:00AM.

UWEC Network Maintenance - Planned

Start Time: Friday, April 18, 2025 at 4:00 AM
End Time: Friday, April 18, 2025 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Jamf Pro Unplanned Outage for Mac users

Start Time: Tuesday, April 15, 2025 at 4:00 PM
End Time: Wednesday, April 16, 2025 at 1:30 PM

Resolution:

The university's cloud hosted instance of Jamf Pro is back online and accessible to all clients. Mac services like Self Service should now be functional.

Original message:

The University's cloud hosted instance of Jamf Pro is down and is being addressed by the vendor Jamf. We do not have an estimate for when services are expected to be restored. This outage will prevent use of Self Service for software installation on Apple devices until repaired.

PaperCut FollowMe Printing System Maintenance

Start Time: Friday, April 4, 2025 at 5:00 AM
End Time: Friday, April 4, 2025 at 7:00 AM

The PaperCut FollowMe printing system will be undergoing maintenance on Friday, April 4th from 5:00AM to 7:00AM. During this time, FollowMe MFDs may be unavailable for printing. Some units may be available for use earlier than 7:00AM.

UWEC Network Maintenance - Planned

Start Time: Friday, March 28, 2025 at 4:00 AM
End Time: Friday, March 28, 2025 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

PaperCut/FollowMe Printing System Maintenance

Start Time: Friday, March 14, 2025 at 5:00 AM
End Time: Friday, March 14, 2025 at 7:00 AM

The PaperCut FollowMe printing system will be undergoing maintenance on Friday, March14 from 5:00AM to 7:00AM. FollowMe MFDs will be unavailable for printing. Some units may be available for use earlier than 7:00AM.

UWEC Network Maintenance - Planned

Start Time: Friday, March 14, 2025 at 4:00 AM
End Time: Friday, March 14, 2025 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Perceptive Content Update Maintenance

Start Time: Thursday, March 13, 2025 at 8:00 PM
End Time: Thursday, March 13, 2025 at 10:00 PM

Perceptive Content will be down for updates starting at 8pm on Thursday, March 13th for roughly 2 hours. Please contact the LTS Help Desk at helpdesk@uwec.edu or 715-836-5711 if you have any questions or concerns.

LTS Help Desk Phone Queue Outage

Start Time: Monday, March 3, 2025 at 10:09 AM
End Time: Monday, March 3, 2025 at 3:15 PM

Resolution:

Microsoft has announced the services are restored.

Original message:

The LTS Help Desk is currently unable to receive calls due to an issue on Microsoft side.
Please reach out to the Help Desk via email or in person
If you would like them to call you back, please include your phone number.
Microsoft is looking into the issue.

From Microsoft
Impacted services: Microsoft Teams Auto Attendants and Call Queues

Details:
Title: Users may experience failures when placing calls to Microsoft Teams provisioned auto attendants and call queues

User impact: Users may experience failures when placing calls to Microsoft Teams provisioned auto attendants and call queues.

Current status: We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.
https://x.com/MSFT365Status

UWEC Network Maintenance - Horan Hall

Start Time: Wednesday, February 26, 2025 at 4:00 AM
End Time: Wednesday, February 26, 2025 at 5:00 AM

Preemptive network maintenance is required in Horan Hall. This is to avoid an imminent, longer, unplanned service interruption. Various maintenance tasks will cause network connectivity and services to be interrupted Wednesday morning between 04:00 and 05:00

PaperCut/FollowMe Printing System Maintenance

Start Time: Friday, February 21, 2025 at 5:00 AM
End Time: Friday, February 21, 2025 at 7:00 AM

The PaperCut FollowMe printing system will be undergoing maintenance on Friday, February 21st from 5:00AM to 7:00AM. FollowMe MFDs will be unavailable for printing. Some units may be available for use earlier than 7:00AM.

UWEC Network Maintenance - Planned

Start Time: Friday, January 24, 2025 at 4:00 AM
End Time: Friday, January 24, 2025 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

UWEC Network Maintenance - Planned

Start Time: Friday, January 17, 2025 at 4:00 AM
End Time: Friday, January 17, 2025 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Perceptive Content Update Maintenance

Start Time: Thursday, January 16, 2025 at 8:00 PM
End Time: Thursday, January 16, 2025 at 10:00 PM

Perceptive Content will be down for updates starting at 8pm on Thursday, January 16th for roughly 2 hours. Please contact the LTS Help Desk at helpdesk@uwec.edu or 715-836-5711 if you have any questions or concerns.

Transact System Maintenance

Start Time: Monday, January 13, 2025 at 8:00 AM
End Time: Monday, January 13, 2025 at 6:00 PM

Transact system maintenance is scheduled to take place on January 13th. The anticipated service window is 8AM to 6PM.

Services that depend on this resource will be impacted for the duration of this needed maintenance.

Transact System Maintenance

Start Time: Friday, January 10, 2025 at 8:00 AM
End Time: Friday, January 10, 2025 at 6:00 PM

Transact system maintenance is scheduled to take place on January 10th. The anticipated service window is 8AM to 6PM.

Services that depend on this resource will be impacted for the duration of this needed maintenance.

Transact System Maintenance

Start Time: Tuesday, January 7, 2025 at 10:09 AM
End Time: Tuesday, January 7, 2025 at 12:16 PM

Resolution:

Transact and dependent services have been restored.

Original message:

Transact system maintenance is scheduled to take place on January 7th. The anticipated service window is 10AM to 12PM. A follow up maintenance window on January 10th will be required.

Services that depend on this resource will be impacted for the duration of this needed maintenance.

PaperCut FollowMe Printing Service Interuption

Start Time: Tuesday, January 7, 2025 at 9:00 AM
End Time: Tuesday, January 7, 2025 at 9:30 AM

Resolution:

The temporary bypass to the other system that was causing FollowMe MFD login issues has been removed, and services have been returned to a normal operating state. Please report any printing related issues to helpdesk@uwec.edu or by calling them at (715) 836-5711.

Original message:

PaperCut Printing Services are operational again. An issue with another system PaperCut utilizes was causing login issues to FollowMe MFDs. We are currently bypassing that additional system to allow printing to function. This will not impact anyone's print, copy, or scan capabilities while the other system is unavailable.

PaperCut FollowMe Printing System Maintenance

Start Time: Friday, January 3, 2025 at 5:00 AM
End Time: Friday, January 3, 2025 at 7:00 AM

The PaperCut FollowMe printing system will be undergoing maintenance on Friday, January 3rd, from 5:00AM to 7:00AM. FollowMe MFDs may be unavailable for printing during this time.

UWEC Network Maintenance - Planned

Start Time: Friday, January 3, 2025 at 4:00 AM
End Time: Friday, January 3, 2025 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.