Scheduled virtual server network maintenance is expected to cause some local service interruptions on Friday morning between 4:00 AM and 7:00 AM.
Please note that internet connectivity, along with other cloud services such as email, CampS, BPlogix, etc., will remain unaffected during this period.
Resolution:
At 1:45PM today, our vendor provided us with a trial license to help us regain functionality while the original license issue is being addressed. We have tested this out, and PaperCut is now functional. All Ricoh MFDs and their PaperCut apps should be working again. This is a temporary fix, and the full license will be applied during non-business hours. A new outage notification will be created in the event there is another issue. Thank you for your patience during the downtime today.
Original message:
At 11:00AM today, the PaperCut Follow Me Printing system started experiencing an issue with licensing. We are working with our vendor to resolve this issue. Until this is resolved, all Ricoh MFDs will be unable to communicate with the PaperCut server which means print jobs will not be able to be released. A follow-up message will be posted when the issue is resolved. Thank you for your patience as we work through this.
CampS and the Data Warehouse will be unavailable while maintenance is performed between Friday, June 6 at 4:00 p.m. and Monday, June 9 at 7:00 a.m.
The PaperCut FollowMe printing system will be unavailable on Saturday, April 26th from 4:00AM to 7:00AM.
CampS and the Data Warehouse will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, April 18, 2025.
Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.
Resolution:
The university's cloud hosted instance of Jamf Pro is back online and accessible to all clients. Mac services like Self Service should now be functional.
Original message:
The University's cloud hosted instance of Jamf Pro is down and is being addressed by the vendor Jamf. We do not have an estimate for when services are expected to be restored. This outage will prevent use of Self Service for software installation on Apple devices until repaired.
The PaperCut FollowMe printing system will be undergoing maintenance on Friday, April 4th from 5:00AM to 7:00AM. During this time, FollowMe MFDs may be unavailable for printing. Some units may be available for use earlier than 7:00AM.
Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.
CampS and the Data Warehouse will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, March 21, 2025
The PaperCut FollowMe printing system will be undergoing maintenance on Friday, March14 from 5:00AM to 7:00AM. FollowMe MFDs will be unavailable for printing. Some units may be available for use earlier than 7:00AM.
Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.
Perceptive Content will be down for updates starting at 8pm on Thursday, March 13th for roughly 2 hours. Please contact the LTS Help Desk at helpdesk@uwec.edu or 715-836-5711 if you have any questions or concerns.
Resolution:
Microsoft has announced the services are restored.
Original message:
The LTS Help Desk is currently unable to receive calls due to an issue on Microsoft side.
Please reach out to the Help Desk via email or in person
If you would like them to call you back, please include your phone number.
Microsoft is looking into the issue.
From Microsoft
Impacted services: Microsoft Teams Auto Attendants and Call Queues
Details:
Title: Users may experience failures when placing calls to Microsoft Teams provisioned auto attendants and call queues
User impact: Users may experience failures when placing calls to Microsoft Teams provisioned auto attendants and call queues.
Current status: We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.
https://x.com/MSFT365Status
Preemptive network maintenance is required in Horan Hall. This is to avoid an imminent, longer, unplanned service interruption. Various maintenance tasks will cause network connectivity and services to be interrupted Wednesday morning between 04:00 and 05:00
The PaperCut FollowMe printing system will be undergoing maintenance on Friday, February 21st from 5:00AM to 7:00AM. FollowMe MFDs will be unavailable for printing. Some units may be available for use earlier than 7:00AM.
CampS and the Data Warehouse will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, Feb. 21, 2025
Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.
CampS and the Data Warehouse will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, Jan 24, 2025
Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.
Perceptive Content will be down for updates starting at 8pm on Thursday, January 16th for roughly 2 hours. Please contact the LTS Help Desk at helpdesk@uwec.edu or 715-836-5711 if you have any questions or concerns.
Transact system maintenance is scheduled to take place on January 13th. The anticipated service window is 8AM to 6PM.
Services that depend on this resource will be impacted for the duration of this needed maintenance.
Transact system maintenance is scheduled to take place on January 10th. The anticipated service window is 8AM to 6PM.
Services that depend on this resource will be impacted for the duration of this needed maintenance.
Resolution:
Transact and dependent services have been restored.
Original message:
Transact system maintenance is scheduled to take place on January 7th. The anticipated service window is 10AM to 12PM. A follow up maintenance window on January 10th will be required.
Services that depend on this resource will be impacted for the duration of this needed maintenance.
Resolution:
The temporary bypass to the other system that was causing FollowMe MFD login issues has been removed, and services have been returned to a normal operating state. Please report any printing related issues to helpdesk@uwec.edu or by calling them at (715) 836-5711.
Original message:
PaperCut Printing Services are operational again. An issue with another system PaperCut utilizes was causing login issues to FollowMe MFDs. We are currently bypassing that additional system to allow printing to function. This will not impact anyone's print, copy, or scan capabilities while the other system is unavailable.