LTS Service Notifications

Server LUCY rebooted

Start Time: Friday, November 30, 2012 at 8:52 AM
End Time: Friday, November 30, 2012 at 8:52 AM

The server LUCY was rebooted at 2:50p this afternoon to fix a networking and virtualization problem.


Service Interruptions

Start Time: Wednesday, November 28, 2012 at 3:53 AM
End Time: Wednesday, November 28, 2012 at 3:53 AM

Access to various campus services such as email and H: drives appeared to be unavailable this morning. The various services affected were due to a network slowdown.

Technically the network was not down but flooded with traffic, causing network congestion and giving the appearance of the network being down.

It appears the cause of the excess chatter or noise on the network may originate from a CPU on a switch, which is a network hardware component.

Alerts notified tech services of the service problem. Since the network was not responsive they had to directly connect to the router on the server floor to diagnose it. The problem was identified and service was restored at 8:20.


Network Maintenance

Start Time: Monday, November 26, 2012 at 3:31 AM
End Time: Monday, November 26, 2012 at 3:31 AM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning (11/30/2012) between 4am and 7am, which is during the normally scheduled maintenance window.


Network Maintenance

Start Time: Wednesday, November 21, 2012 at 10:13 AM
End Time: Wednesday, November 21, 2012 at 10:13 AM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning (11/23/2012) between 4am and 7am, which is during the normally scheduled maintenance window.


Email Server Maintenance

Start Time: Thursday, November 15, 2012 at 8:45 AM
End Time: Thursday, November 15, 2012 at 8:45 AM

Various maintenance tasks will cause email connectivity to be periodically interrupted Friday morning (11/15/2012) between 4am and 7am.


CampS Maintenance

Start Time: Thursday, November 15, 2012 at 4:45 AM
End Time: Thursday, November 15, 2012 at 4:45 AM

CampS will be down for maintenance between 5:00am–11:00am on November 17, 2012.


D2L service restored

Start Time: Friday, October 26, 2012 at 4:33 AM
End Time: Friday, October 26, 2012 at 4:33 AM

D2L service has been restored.


D2L is down

Start Time: Friday, October 26, 2012 at 4:03 AM
End Time: Friday, October 26, 2012 at 4:03 AM

UW System is experiencing a D2L outage. D2L Utility technical staffers at UW-Madison are working with Desire2Learn technologists to resolve this problem.

An LTS announcement will be made when D2L is available again.


D2L Outage Thursday Early Morning

Start Time: Tuesday, October 23, 2012 at 6:31 AM
End Time: Tuesday, October 23, 2012 at 6:31 AM

D2L will be unavailable from 5:00 a.m.-7:00 a.m. CDT on Thursday, October 25, 2012. This outage is necessary to perform semester lockdowns for UW campuses.


CampS Maintenance

Start Time: Thursday, October 11, 2012 at 5:01 AM
End Time: Thursday, October 11, 2012 at 5:01 AM

CampS will be down for maintenance between 4:00am-5:30am on October 12th.

If you have questions or concerns, please contact Kathie Emerson at emersokl@uwec.edu.

Thank You,
LTS ESS


Commonspot Patches

Start Time: Wednesday, October 3, 2012 at 11:17 AM
End Time: Wednesday, October 3, 2012 at 11:17 AM

Commonspot patches

Tommorrow morning at 2 am we will adding two Commonspot patches related to uploaded documents. Authoring will be unavailable for a period of no more
that 2-3 minutes.

Thanks everyone!

E


Urgent Network Maintenance

Start Time: Sunday, September 30, 2012 at 4:34 PM
End Time: Sunday, September 30, 2012 at 4:34 PM

Urgent maintenance will be performed Monday morning (10/01/2012) between 4am and 5am. This maintenance will interrupt connectivity to various campus resources. The maintenance is being performed, outside of the normal maintenance window, to address a current operating condition. The condition has a high probability of resulting in severe degradation of network performance during normal/peak hours of operation, if not addressed.


Network Maintenance

Start Time: Wednesday, September 26, 2012 at 12:40 PM
End Time: Wednesday, September 26, 2012 at 12:40 PM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning (9/28/2012) between 4am and 7am, which is during the normally scheduled maintenance window.


Internet Explorer 9 Critical Patch

Start Time: Tuesday, September 25, 2012 at 5:51 AM
End Time: Tuesday, September 25, 2012 at 5:51 AM

A Microsoft Security Bulletin (KB2744842
) was released for a critical security flaw in Internet Explorer. Due to the critical nature and at the recommendations of Microsoft, this update will be deployed to all campus computers today. The deadline will be 6pm for office computers and 1am for most labs. At that time, the update will install and the computer will wait for the overnight maintenance window to reboot. You may see a popup notifying you that your computer requires a reboot if logged in after the update installs. You can choose to reboot or you can log off your computer after you leave for the day.

Please logoff and save all documents before leaving for the day today.


Folks in HHH and Brewer Shut Down Computers End Of Day Tuesday 18th

Start Time: Monday, September 17, 2012 at 7:45 AM
End Time: Monday, September 17, 2012 at 7:45 AM

Because of the previously announced power outage for Hibbard and Brewer, scheduled for 5:00AM on Wednesday, September 19th we are asking that people who have offices in Hibbard or Brewer please shutdown your computer and display when you leave on Tuesday 16th. There is always a slight risk that when power is restored you can get a power surge that sometimes can burn out power components and other sensitive electronics. Thank you for your assistance.


Network Maintenance

Start Time: Thursday, September 13, 2012 at 10:29 AM
End Time: Thursday, September 13, 2012 at 10:29 AM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning(9/14/2012) between 4am and 7am, which is during the normally scheduled maintenance window.


Patching Web Server

Start Time: Monday, September 10, 2012 at 1:22 PM
End Time: Monday, September 10, 2012 at 1:22 PM

We will be patching our web server (www.uwec.edu) tonight. Our web server should stay up as we will be patching one server at a time. However web authoring will be disabled at 11:59PM tonight 9/10/2012 for at least an hour while it is patched as well.


D2L Emergency Service Outage 9:45a - 10a

Start Time: Friday, September 7, 2012 at 5:38 AM
End Time: Friday, September 7, 2012 at 5:38 AM

D2L service will be completely unavailable to all users from approximately 9:45a - 10:00a on Friday, September 7, 2012. D2L and Learn@UW technologists continue to investigate the cause of the recurring performance issue and this outage is a necessary consequence. Users will be unable to access the service during this time frame and we regret the short notice.

DoIT technologists continue to work daily with experts from Desire2Learn (D2L) and Microsoft to address the issue of slow application response. We’re keenly aware of the problem and regret the impact on the UW educational community. We remain steadfast in our commitment to resolve this situation and provide regular progress updates on the status. Please note this situation has the attention of top leadership within DoIT and Desire2Learn.

The Learn@UW Utility continues to work closely with the vendor, Desire2Learn (D2L), to identify and find resolution for the brief service interruptions. Users may experience relatively short periods (approximately 3-5 minutes) of slow response while using the application. Users should wait a few minutes and attempt the action again should an error occur.

This issue is our top priority and providing a high quality service is of utmost importance and we have already deployed changes recommended by D2L that will improve over-all performance for the Learn@UW service. However, we still have not identified the root cause of the brief service interruptions. We will provide updates via the news item as developments continue.


Network Maintenance

Start Time: Thursday, September 6, 2012 at 9:18 AM
End Time: Thursday, September 6, 2012 at 9:18 AM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning(9/7/2012) between 4am and 7am, which is during the normally scheduled maintenance window.


D2L Slowness Issues

Start Time: Thursday, September 6, 2012 at 7:43 AM
End Time: Thursday, September 6, 2012 at 7:43 AM

Educators and Students:

The slowness you are all experiencing in D2L right now is a problem for all institutions using Version 10 (UW schools upgraded in June).

Desire2Learn personnel are working closely with the D2L administrators at UW-Madison to locate and resolve the problem.

Unfortunately, no projection as to when this will be resolved is available.


Network Maintenance

Start Time: Monday, August 27, 2012 at 2:21 PM
End Time: Monday, August 27, 2012 at 2:21 PM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning, 8/31/2012, between 4am and 7am, which is during the normally scheduled maintenance window.


Network Maintenance

Start Time: Thursday, August 23, 2012 at 6:07 AM
End Time: Thursday, August 23, 2012 at 6:07 AM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning(8/24/2012) between 4am and 7am, which is during the normally scheduled maintenance window.


New MyBlugold System is live

Start Time: Monday, August 20, 2012 at 2:55 AM
End Time: Monday, August 20, 2012 at 2:55 AM

The new MyBlugold system, https://myblugold.uwec.edu, is now live and accessible from the Current Students and Faculty/Staff pulldowns on all top-level public Web pages.


Test

Start Time: Monday, August 20, 2012 at 2:51 AM
End Time: Monday, August 20, 2012 at 2:51 AM

This is a test of the status system