LTS Service Notifications

UWEC Network Maintenance - Planned

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

UWEC Network Maintenance - The Suites

Preemptive network maintenance is required in The Suites. This is to avoid an imminent, longer, unplanned service interruption. Various maintenance tasks will cause network connectivity and services to be interrupted Monday morning between 04:00 and 04:30.

UWEC Network Maintenance - Welcome Center

To avoid unplanned service interruptions, preemptive network maintenance or upgrades are required in Welcome Center. The maintenance will occur outside of published building hours.

https://www.uwec.edu/facilities/building-addresses-hours-coordinators/

UWEC Network Maintenance - Davies Center

To avoid unplanned service interruptions, preemptive network maintenance or upgrades are required in Davies Center. The maintenance will occur outside of published building hours.

https://www.uwec.edu/facilities/building-addresses-hours-coordinators/

UWEC Network Maintenance - Phillips

To avoid unplanned service interruptions, preemptive network maintenance or upgrades are required in Phillips. The maintenance will occur outside of published building hours.

https://www.uwec.edu/facilities/building-addresses-hours-coordinators/

UWEC Network Maintenance - Welcome Center

Preemptive network maintenance is required in Welcome Center. This is to avoid an imminent, longer, unplanned service interruption. Various maintenance tasks will cause network connectivity and services to be interrupted Monday morning between 06:30 and 07:00.

Wireless

Resolution:

Services appear to be stable. Please contact the LTS Help Desk if you experience any new wireless issues. When contacting the Help Desk, please provide as much detail as possible, such as: device(name/type), time and location(building/room), screenshots.

Original message:

Due to a software crash, wireless services were interrupted briefly around 09:45 this morning. Services appear to be operational again, at this time. LTS is investigating the outage.

PaperCut FollowMe Printing System Upgrading

The PaperCut FollowMe printing system will be updating on Friday, April 21st from 6:00AM to 7:00AM. During this time all FollowMe MFDs will be unavailable for printing. Some units may be available for use earlier than 7:00AM.

UWEC Network Maintenance - Planned

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Website Outage

Resolution:

Server session data deleted. Sites are working normally again.

Original message:

We are aware of website being down and are working to restore services.

BP Logix Maintenance

BP Logix will need to be offline for several hours for a planned upgrade.
It will be back online ASAP probably no more than an hour.
Please plan on it not being available from 6 PM - 11 PM on Friday evening.

If after this you notice any issues, please contact the helpdesk.
Phone: 715-836-5711 • Email: helpdesk@uwec.edu

VPN Outage

Resolution:

VPN Services have been restored.

Original message:

We are aware of an issue with VPN, and we are working to restore services.

UWEC CampS Maintenance - Planned

CampS services will be unavailable on Friday morning between 4am and 7am.

LTS Service Notification: Perceptive Content Undergoing Updates

Perceptive Content will be down starting at 11am on Tuesday, March 21st for updates. Please contact the LTS Help Desk at helpdesk@uwec.edu or 715-836-5711 if you have any questions or concerns.

CampS Maintenance

CampS will be down for maintenance from 4am to 8am on Saturday, March 18

UWEC Network Maintenance - Planned

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

UWEC Network Maintenance - Planned

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Live Webcam Services Undergoing Updates

The live webcam system may be down for extended periods of time while it receives updates. The system should be operational again long-term at some point during the morning of Friday, March 9th.

UWEC Network Maintenance - Planned

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

UWEC Network Maintenance - Planned

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Transact Card System Outage - PaperCut Impacted

Resolution:

The necessary fix was applied to the Transact card system and all dependent systems should be back to normal operations.

Original message:

An unplanned outage of the Transact card access system for a critical update will have impacts on accepting credit cards at some locations, door access, and logging into PaperCut FollowMe MFDs. Centers is working with the vendor to resolve the issue and anticipates resolution within an hour.

PaperCut FollowMe Printing System Upgrading

The PaperCut FollowMe printing system will be updating on Friday, February 3rd from 5:00AM to 7:00AM. During this time all FollowMe MFDs will be unavailable for printing. Some units may be available for use earlier than 7:00AM.

PaperCut FollowMe Printing System Updating

The PaperCut FollowMe printing system will be updating on Friday, January 27th from 5:00AM to 7:00AM. During this time all FollowMe MFDs will be unavailable for printing. Some units may be available for use earlier than 7:00AM.

UWEC Network Maintenance - Planned

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Kaltura/My Media

Resolution:

At this time, the Kaltura/My Media "Major Outage" has been resolved. Please reach out to the LTS helpdesk (helpdesk@uwec.edu) if you are still experiencing issues such as not being able to play captions, not being able to play a video, or not seeing videos in your My Media account.

Original message:

Kaltura/My Media is experiencing an unplanned "Major Outage" outage that is affecting users' ability to use all Kaltura services including video playback, recording, upload, and editing appears to be disrupted. This outage appears to impact both the Mediaspace video portal and Kaltura's Canvas integration.