LTS Service Notifications

Network Maintenance

Start Time: Wednesday, September 26, 2012 at 12:40 PM
End Time: Wednesday, September 26, 2012 at 12:40 PM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning (9/28/2012) between 4am and 7am, which is during the normally scheduled maintenance window.


Internet Explorer 9 Critical Patch

Start Time: Tuesday, September 25, 2012 at 5:51 AM
End Time: Tuesday, September 25, 2012 at 5:51 AM

A Microsoft Security Bulletin (KB2744842
) was released for a critical security flaw in Internet Explorer. Due to the critical nature and at the recommendations of Microsoft, this update will be deployed to all campus computers today. The deadline will be 6pm for office computers and 1am for most labs. At that time, the update will install and the computer will wait for the overnight maintenance window to reboot. You may see a popup notifying you that your computer requires a reboot if logged in after the update installs. You can choose to reboot or you can log off your computer after you leave for the day.

Please logoff and save all documents before leaving for the day today.


Folks in HHH and Brewer Shut Down Computers End Of Day Tuesday 18th

Start Time: Monday, September 17, 2012 at 7:45 AM
End Time: Monday, September 17, 2012 at 7:45 AM

Because of the previously announced power outage for Hibbard and Brewer, scheduled for 5:00AM on Wednesday, September 19th we are asking that people who have offices in Hibbard or Brewer please shutdown your computer and display when you leave on Tuesday 16th. There is always a slight risk that when power is restored you can get a power surge that sometimes can burn out power components and other sensitive electronics. Thank you for your assistance.


Network Maintenance

Start Time: Thursday, September 13, 2012 at 10:29 AM
End Time: Thursday, September 13, 2012 at 10:29 AM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning(9/14/2012) between 4am and 7am, which is during the normally scheduled maintenance window.


Patching Web Server

Start Time: Monday, September 10, 2012 at 1:22 PM
End Time: Monday, September 10, 2012 at 1:22 PM

We will be patching our web server (www.uwec.edu) tonight. Our web server should stay up as we will be patching one server at a time. However web authoring will be disabled at 11:59PM tonight 9/10/2012 for at least an hour while it is patched as well.


D2L Emergency Service Outage 9:45a - 10a

Start Time: Friday, September 7, 2012 at 5:38 AM
End Time: Friday, September 7, 2012 at 5:38 AM

D2L service will be completely unavailable to all users from approximately 9:45a - 10:00a on Friday, September 7, 2012. D2L and Learn@UW technologists continue to investigate the cause of the recurring performance issue and this outage is a necessary consequence. Users will be unable to access the service during this time frame and we regret the short notice.

DoIT technologists continue to work daily with experts from Desire2Learn (D2L) and Microsoft to address the issue of slow application response. We’re keenly aware of the problem and regret the impact on the UW educational community. We remain steadfast in our commitment to resolve this situation and provide regular progress updates on the status. Please note this situation has the attention of top leadership within DoIT and Desire2Learn.

The Learn@UW Utility continues to work closely with the vendor, Desire2Learn (D2L), to identify and find resolution for the brief service interruptions. Users may experience relatively short periods (approximately 3-5 minutes) of slow response while using the application. Users should wait a few minutes and attempt the action again should an error occur.

This issue is our top priority and providing a high quality service is of utmost importance and we have already deployed changes recommended by D2L that will improve over-all performance for the Learn@UW service. However, we still have not identified the root cause of the brief service interruptions. We will provide updates via the news item as developments continue.


Network Maintenance

Start Time: Thursday, September 6, 2012 at 9:18 AM
End Time: Thursday, September 6, 2012 at 9:18 AM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning(9/7/2012) between 4am and 7am, which is during the normally scheduled maintenance window.


D2L Slowness Issues

Start Time: Thursday, September 6, 2012 at 7:43 AM
End Time: Thursday, September 6, 2012 at 7:43 AM

Educators and Students:

The slowness you are all experiencing in D2L right now is a problem for all institutions using Version 10 (UW schools upgraded in June).

Desire2Learn personnel are working closely with the D2L administrators at UW-Madison to locate and resolve the problem.

Unfortunately, no projection as to when this will be resolved is available.


Network Maintenance

Start Time: Monday, August 27, 2012 at 2:21 PM
End Time: Monday, August 27, 2012 at 2:21 PM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning, 8/31/2012, between 4am and 7am, which is during the normally scheduled maintenance window.


Network Maintenance

Start Time: Thursday, August 23, 2012 at 6:07 AM
End Time: Thursday, August 23, 2012 at 6:07 AM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning(8/24/2012) between 4am and 7am, which is during the normally scheduled maintenance window.


New MyBlugold System is live

Start Time: Monday, August 20, 2012 at 2:55 AM
End Time: Monday, August 20, 2012 at 2:55 AM

The new MyBlugold system, https://myblugold.uwec.edu, is now live and accessible from the Current Students and Faculty/Staff pulldowns on all top-level public Web pages.


Test

Start Time: Monday, August 20, 2012 at 2:51 AM
End Time: Monday, August 20, 2012 at 2:51 AM

This is a test of the status system



CampS Maintenance

Start Time: Tuesday, July 24, 2012 at 6:07 AM
End Time: Tuesday, July 24, 2012 at 6:07 AM

CampS will be down for maintenance between 4:00am-12:00pm on July 28th.

If you have questions or concerns, please contact Kathie Emerson at emersokl@uwec.edu.

Thank You,
LTS Enterprise Software Services


Network Maintenance

Start Time: Wednesday, July 18, 2012 at 5:27 AM
End Time: Wednesday, July 18, 2012 at 5:27 AM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning between 4am and 7am, which is during the normally scheduled maintenance window.


D2L Outage

Start Time: Thursday, July 12, 2012 at 12:55 PM
End Time: Thursday, July 12, 2012 at 12:55 PM

Access to D2L will be unavailable to all UW System institutions from approximately 9:00-9:30 pm on Friday, July 13, 2012.

This outage is necessary to perform needed maintenance on the system. Outage pages will be displayed to users who attempt to access the service during this timeframe.


DATA WAREHOUSE Maintenance

Start Time: Wednesday, July 11, 2012 at 10:05 AM
End Time: Wednesday, July 11, 2012 at 10:05 AM

The (Eau Claire) Data Warehouse server will be down for maintenance between 8:30am and 5:00pm on Saturday, July 14, 2012.

If you have questions or concerns, please contact Marguerite at middenmm@uwec.edu or Kathie Emerson at emersokl@uwec.edu.

Sorry for any inconvenience,
LTS Development


Server aliases retired

Start Time: Tuesday, July 3, 2012 at 8:32 AM
End Time: Tuesday, July 3, 2012 at 8:32 AM

As of Monday, July 2, 2012, the server alias names FS3.uwec.edu and CASS1.uwec.edu no longer exist. Staff departmental shares can be accessed via \\staff.uwec.edu\ and Student academic shares can be accessed via \\students.uwec.edu\deptdir. For example, if your S: drive used to map to \\fs3.uwec.edu\ltssh$, your new S: drive would map to \\staff.uwec.edu\ltssh$. Students and Staff accessing the student academic shares, should map to \\students.uwec.edu\deptdir. In most cases, the S: and W: drives will automatically map to their appropriate network shares.


Brief D2L Outage This Morning

Start Time: Monday, July 2, 2012 at 6:30 AM
End Time: Monday, July 2, 2012 at 6:30 AM

D2L will be unavailable from approximately 11:45 am - 11:50 am this morning, Monday, July 2, 2012.

We are still dealing with the after effects of the outage that occurred yesterday (7/1). It is important for the D2L Utility people at UW-Madison to take the necessary steps to ensure the stability of this service.


D2L Up

Start Time: Sunday, July 1, 2012 at 10:55 AM
End Time: Sunday, July 1, 2012 at 10:55 AM

D2L was upgraded to V10 for UWM on June 21, and for all UWS campuses on June 29 (last Friday). 

The system (both UWM & UWS) experienced an unscheduled outage at ~9:20am this morning. Users received 500 errors when trying to access D2L. The vendor was engaged to determine the cause and solution immediately. Service was restored at 2:08pm. During the period of outage, Learn@UW Utility communicated with the campus site-admins with status updates. Campus users were informed through the login portals as well.

More details of the incident will be shared as they become available.


Unplanned D2L Outage

Start Time: Sunday, July 1, 2012 at 8:00 AM
End Time: Sunday, July 1, 2012 at 8:00 AM

D2L went down unexpectedly this morning at 9:00 am CDT. Technologists at UW-Madison (where the D2L servers are located) are working with Desire2Learn staff to resolve the problem. Service had not been restored as of 1:00 pm CDT today.

No estimate is available as to when service is expected to be restored.


MyBlugold CampS Maintenance

Start Time: Thursday, June 28, 2012 at 6:04 AM
End Time: Thursday, June 28, 2012 at 6:04 AM

MyBlugold CampS will be down for maintenance between 5am and 11am on Sunday, July 1, 2012.


Network Interruption

Start Time: Friday, June 22, 2012 at 2:47 PM
End Time: Friday, June 22, 2012 at 2:47 PM

Around 4p today, the campus
network experienced a short service interruption while a core router was being serviced. Network services were restored by 4:10p.


CommonSpot Maintenance

Start Time: Thursday, June 14, 2012 at 10:02 AM
End Time: Thursday, June 14, 2012 at 10:02 AM

CommonSpot will be upgraded to version 6.2.1 Friday morning, June 15. Services be unavailable during the upgrade time, but will return by 7:00 am.


Network Maintenance on 6/8/2012

Start Time: Thursday, June 7, 2012 at 11:00 AM
End Time: Thursday, June 7, 2012 at 11:00 AM

Various maintenance tasks will cause network connectivity to be periodically interrupted Friday morning between 4am and 7am, which is during the normally scheduled maintenance window.