LTS Service Notifications

PaperCut FollowMe Printing Still Operational

Start Time: Wednesday, January 10, 2024 at 9:30 AM
End Time: Wednesday, January 10, 2024 at 4:00 PM

During the Transact maintenance period a workaround has been put in place to allow PaperCut FollowMe printing to still be functional while the Transact service is down. This was just tested and appears to be working. If you encounter any issues attempting to print while Transact is down, please contact the LTS Help Desk by calling 715.836.5711 or emailing helpdesk@uwec.edu with your details.


Transact Maintenance

Start Time: Wednesday, January 10, 2024 at 9:00 AM
End Time: Wednesday, January 10, 2024 at 3:00 PM

A Transact system upgrade is scheduled to take place on Wednesday, January 10th. The anticipated service window is 9AM to 3PM.

Services that depend on this resource will be impacted for the duration of this upgrade.

Impacted areas include:
PaperCut print release stations
Credit cards will not work at campus dining locations
Areas where cards/mobile are used for ID verification will need to be manually entered


UWEC at Pablo Center Wired Network

Start Time: Tuesday, January 9, 2024 at 11:00 AM
End Time: Tuesday, January 9, 2024 at 1:03 PM

Resolution:

Upgrade related configuration issues.

Original message:

There is a wired network issue affecting UWEC wired computers at the Pablo Center. Wireless is available.


CampS and Data Warehouse Maintenance - 1/5/24

Start Time: Friday, January 5, 2024 at 4:00 AM
End Time: Friday, January 5, 2024 at 7:00 AM

CampS and Data Warehouse will be down for server maintenance between 4a and 7a on Friday Jan 5, 2024


UWEC Network Maintenance - Planned

Start Time: Friday, December 29, 2023 at 4:00 AM
End Time: Friday, December 29, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Planned

Start Time: Friday, December 8, 2023 at 4:00 AM
End Time: Friday, December 8, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Internet

Start Time: Wednesday, December 6, 2023 at 4:00 AM
End Time: Wednesday, December 6, 2023 at 4:05 AM

Maintenance tasks will cause Internet connectivity to be briefly interrupted, Wednesday morning at 4am. This is to address an open issue: https://ltsstatus.apps.uwec.edu/statuses/904


VPN - GlobalProtect Client

Start Time: Tuesday, December 5, 2023 at 10:00 AM
End Time: Wednesday, December 6, 2023 at 4:00 AM

Resolution:

Patch was applied.

Original message:

LTS has identified a known bug affecting [some] GlobalProtect VPN client logins. We are planning the timing of a [service impacting] patch, to resolve the issue.


CampS and Data Warehouse Maintenance - 12/1/23

Start Time: Friday, December 1, 2023 at 4:00 AM
End Time: Friday, December 1, 2023 at 7:00 AM

CampS and Data Warehouse will be down for server maintenance between 4a and 7a on Friday


UWEC Network Maintenance - Planned

Start Time: Friday, December 1, 2023 at 4:00 AM
End Time: Friday, December 1, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Planned

Start Time: Friday, November 24, 2023 at 4:00 AM
End Time: Friday, November 24, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


CampS and Data Warehouse Maintenance

Start Time: Friday, November 17, 2023 at 4:00 AM
End Time: Friday, November 17, 2023 at 7:00 AM

CampS and Data Warehouse will be down for server maintenance between 4a and 7a on Friday


UWEC Network Maintenance - Planned

Start Time: Friday, November 17, 2023 at 4:00 AM
End Time: Friday, November 17, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Phillips

Start Time: Thursday, November 16, 2023 at 11:30 PM
End Time: Friday, November 17, 2023 at 7:00 AM

To avoid unplanned service interruptions, preemptive network maintenance or upgrades are required in Phillips. The maintenance will occur outside of published building hours.

https://www.uwec.edu/facilities/building-addresses-hours-coordinators/


UWEC Network Maintenance - Planned

Start Time: Friday, November 10, 2023 at 4:00 AM
End Time: Friday, November 10, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


unplanned wireless outage

Start Time: Friday, November 3, 2023 at 8:00 PM
End Time: Saturday, November 4, 2023 at 12:00 PM

Due to a configuration issue, portions of the UWEC wireless network were unavailable from 8p on 11/3 until 12p on 11/4. The configuration issue has been resolved and the UWEC wireless network is fully functional again.


UWEC Network Maintenance - Planned

Start Time: Friday, November 3, 2023 at 4:00 AM
End Time: Friday, November 3, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Planned

Start Time: Friday, October 27, 2023 at 4:00 AM
End Time: Friday, October 27, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


iClicker Polling Freezing

Start Time: Friday, October 20, 2023 at 8:00 AM
End Time: Wednesday, October 25, 2023 at 4:15 PM

Resolution:

iClicker published a fixed version which was deployed across campus at about 4:15pm today (10/25/2023). If the lab computer was not currently running iClicker it was updated to the fixed version. The updated iClicker was also deployed to Software Center for installation on office computers (see instructions here https://www.uwec.edu/kb/article/installing-software-on-office-computers/ if needed)

Original message:

On 10/19/2023 a routine monthly Windows update went out to all computers on campus. This update has caused an issue with iClicker Polling no longer working on campus computers.

LTS is aware of the issue and are investigating all possible solutions and workarounds to fix the issue. We are in contact with iClicker (who are aware of the issue and are working towards a solution themselves).

Message from iClicker about this issue:

We apologize for the issues you have been facing with iClicker. The past 2 weeks we have seen an uptick in instructors reporting issues using Windows 11, due to the forced update by Windows 11. Our teams have reached out to Windows to seek a response, as the issue stems from the update itself.

The Windows team confirmed for us that this is a bug in their capture service from the recent update and advised us on how we can mitigate it. They intend to fix it in an upcoming release, and we are awaiting details on the timing and whether it will also be fixed in already released versions.

As we know the profound effect this can have on the classroom experience, we are pursuing our own fix from the direction they've provided. This will be scheduled for an immediate hotfix that would require a new download for affected instructors. Our Product team is already working on fixing and verifying the new build.


CampS and Data Warehouse Maintenance

Start Time: Friday, October 20, 2023 at 4:00 AM
End Time: Friday, October 20, 2023 at 7:00 AM

CampS and Data Warehouse will be down for server maintenance between 4a and 7a on Friday


UWEC Network Maintenance - Planned

Start Time: Friday, October 13, 2023 at 4:00 AM
End Time: Friday, October 13, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Planned

Start Time: Friday, October 6, 2023 at 4:00 AM
End Time: Friday, October 6, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


UWEC Network Maintenance - Planned

Start Time: Friday, September 29, 2023 at 4:00 AM
End Time: Friday, September 29, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


iPhone iOS 17 Update Impacting FollowMe Printing

Start Time: Wednesday, September 27, 2023 at 3:45 PM
End Time: Saturday, October 7, 2023 at 7:00 AM

Resolution:

LTS Technical Services was able to develop our own workaround to the iOS and iPadOS 17 FollowMe printing issue. It is important to note we are unable to distribute this workaround to the Pablo Center or our Marshfield locations. Users will see an additional set of FollowMe print queues that end with ios17 they can use. These function just like the originals. LTS cannot guarantee the stability of this workaround but are confident it will hold until Apple releases iOS and iPadOS 17.2 at the end of the month. The beta versions of 17.2 appear to correct changes Apple made within their initial release of 17 that created this issue. This was never an issue with PaperCut. Once LTS has verified the new version of the OS corrects the issue, we will remove queues with ios17 in the name. The upcoming OS release should also make printing available at Pablo Center and Marshfield functional again. If you encounter any issues, please email helpdesk@uwec.edu or give them a call at (715) 836-5711.

Original message:

Appleā€™s recent release of iOS 17 for iPhone prevents users from seeing the FollowMe print queues. At this time there is no fix for this issue or a timeline when a fix will be made available from either Apple and/or PaperCut.

If you are an iPhone user that has not upgraded to iOS 17, you may want to wait to do so until this issue is resolved if you print primarily or frequently from your iPhone.

iPadOS 17 may be impacted by this issue, but is yet to be confirmed. Other operating systems do not appear to be impacted by this issue at this time.

You do not need to report this issue to the LTS Help Desk. A follow-up resolution notice for this issue will be posted when a fix is in place.


UWEC Network Maintenance - Planned

Start Time: Friday, September 22, 2023 at 4:00 AM
End Time: Friday, September 22, 2023 at 7:00 AM

Various network maintenance may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.