LTS Service Notifications

Eforms (BP Logix) short outage

Start Time: Friday, December 10, 2021 at 10:00 PM
End Time: Friday, December 10, 2021 at 11:00 PM

BP Logix will be performing routine server maintenance Friday evening 12/10/2021 @ 10:00PM CST . This will result in the system being down for approximately 40 minutes (it may be less).


Canvas Outage

Start Time: Tuesday, December 7, 2021 at 1:46 PM
End Time: Wednesday, December 8, 2021 at 7:54 AM

Resolution:

Amazon Web Services (AWS), which supports and runs Canvas servers, is now operational. Thus, Canvas is working as normal.

Original message:

Some users attempting to access Canvas are receiving 504 gate way errors. This is related to an ongoing AWS outage. Further updates can be found at https://status.instructure.com/.


eForm Attachments Missing

Start Time: Thursday, December 2, 2021 at 10:00 AM
End Time: Friday, December 3, 2021 at 11:29 AM

Resolution:

Attachments have been restored to the eForm cloud.

Original message:

We have been made aware that some eForms are missing attachments. We are currently working with BPLogix support to restore all attachments in the eForm cloud system.


SCCM Outage (Computer Imaging and Software Center)

Start Time: Tuesday, November 30, 2021 at 10:00 AM
End Time: Thursday, December 2, 2021 at 10:00 AM

Resolution:

Service has been restored.

Original message:

Microsoft is troubleshooting an update that failed earlier this semester and there may be interruption to both computer imaging and Software Center 11/30/2021 and 12/1/2021. Users that have a critical need to have an item installed from Software Center should contact the LTS help desk and put a ticket in with the installation request.


Network Maintenance

Start Time: Friday, November 12, 2021 at 4:00 AM
End Time: Friday, November 12, 2021 at 7:00 AM

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


Network Maintenance - Schofield Hall

Start Time: Tuesday, November 9, 2021 at 4:00 AM
End Time: Tuesday, November 9, 2021 at 5:00 AM

To avoid unplanned service interruptions, preemptive network maintenance or upgrades are required in Schofield Hall. The maintenance will occur outside of published building hours.

https://www.uwec.edu/facilities/building-addresses-hours-coordinators/


Account Lockouts

Start Time: Friday, October 29, 2021 at 8:00 AM
End Time: Friday, October 29, 2021 at 9:00 AM

Resolution:

This morning, a denial of service attack left hundreds of UWEC users with locked accounts and no ability to sign in. The users affected were able to sign in by 8:15a.

Original message:

This morning, a denial of service attack left hundreds of UWEC users with locked accounts and no ability to sign in. Those users affected were able to sign in by 8:15a.


Network Maintenance

Start Time: Friday, October 29, 2021 at 4:00 AM
End Time: Friday, October 29, 2021 at 7:00 AM

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


DB17 will be downed

Start Time: Friday, October 15, 2021 at 5:00 AM
End Time: Friday, October 15, 2021 at 7:00 AM

DB17 will be downed for SQL Server maintenance.



Network Maintenance - HSS

Start Time: Saturday, October 9, 2021 at 4:00 AM
End Time: Saturday, October 9, 2021 at 7:00 AM

To avoid unplanned service interruptions, preemptive network maintenance or upgrades are required in HSS. The maintenance will occur outside of published building hours.

https://www.uwec.edu/facilities/building-addresses-hours-coordinators/


Network Maintenance - Chancellors Hall

Start Time: Thursday, October 7, 2021 at 3:00 AM
End Time: Thursday, October 7, 2021 at 6:00 AM

Preemptive network maintenance is required in Chancellors Hall. This is to avoid, longer, unplanned service interruptions. Various maintenance tasks may cause network connectivity and services to be interrupted Thursday morning between 03:00 and 06:00


Network Maintenance

Start Time: Friday, September 24, 2021 at 4:00 AM
End Time: Friday, September 24, 2021 at 7:00 AM

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


Network Maintenance

Start Time: Friday, September 17, 2021 at 4:00 AM
End Time: Friday, September 17, 2021 at 7:00 AM

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


PaperCut FollwMe Printing Services Maintenance

Start Time: Tuesday, September 14, 2021 at 5:00 AM
End Time: Tuesday, September 14, 2021 at 6:00 AM

The PaperCut FollowMe printing system will be unavailable from 5AM to 6AM Tuesday, September 14th to install an update to resolve an issue. Printing, scanning, and copying from any FollowMe multifunction device (MFD) will not be available during this time. MFDs may require and show a registration screen to the server upon first use after the upgrade is completed. If a unit is not completing self-registration, please email helpdesk@uwec.edu with the EO Johnson service tag number on the sticker on the front, along with the building and location.


Microsoft SCCM Computer Imaging Down

Start Time: Monday, September 13, 2021 at 10:00 AM
End Time: Wednesday, October 13, 2021 at 10:00 AM

Resolution:

Service has been restored.

Original message:

A SCCM update was ran Friday after hours. The update failed to fully install and has caused some issues in SCCM. We have put a support ticket in to Microsoft to fix the issue. Until they respond SCCM imaging will be down. Software Center appears to be able to install applications correctly


25Live Scheduling Tools Maintenance

Start Time: Saturday, September 11, 2021 at 12:00 PM
End Time: Saturday, September 11, 2021 at 4:00 PM

The 25Live Scheduling Tools will be down for maintenance between noon and 4:00 p.m. on Saturday, September 11.


CampS and Data Warehouse Maintenance

Start Time: Friday, September 10, 2021 at 4:00 AM
End Time: Friday, September 10, 2021 at 7:00 AM

CampS and the Data Warehouse will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, September 10.


Network Maintenance

Start Time: Friday, September 10, 2021 at 4:00 AM
End Time: Friday, September 10, 2021 at 7:00 AM

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


Eform1 will be down from 4AM to 5:30 AM for Backup

Start Time: Friday, August 27, 2021 at 4:00 AM
End Time: Friday, August 27, 2021 at 5:30 AM

For a complete backup for the project to move BP Logix to the cloud we need to shutdown eform1, there will be no actual changes made to eform1 it will just no be available from 4AM to 5:30AM Friday the 27th of August.


CampS and Data Warehouse Maintenance

Start Time: Friday, August 20, 2021 at 4:00 AM
End Time: Friday, August 20, 2021 at 7:00 AM

CampS and the Data Warehouse will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, August 20.


Perceptive Content (ImageNow) outage for upgrade

Start Time: Saturday, August 14, 2021 at 12:00 AM
End Time: Saturday, August 14, 2021 at 11:59 PM

Perceptive Content (ImageNow) will be unavailable for use on Saturday, August 14 to accommodate a system upgrade. Please contact the LTS Help Desk at helpdesk@uwec.edu or 715-836-5711 if you have any questions or concerns.


Network Maintenance

Start Time: Friday, July 30, 2021 at 4:00 AM
End Time: Friday, July 30, 2021 at 7:00 AM

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


Network Maintenance

Start Time: Friday, July 23, 2021 at 4:00 AM
End Time: Friday, July 23, 2021 at 7:00 AM

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.


Network Maintenance

Start Time: Friday, July 9, 2021 at 4:00 AM
End Time: Friday, July 9, 2021 at 7:00 AM

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.