LTS Service Notifications

CampS Maintenance 3/12/2021

CampS will be down for server maintenance between 4:00-5:00am.

Network Maintenance - Internet

Various maintenance tasks may cause Internet connectivity to be interrupted Friday morning between 4am and 7am

Network Maintenance - Centennial Hall

To avoid unplanned service interruptions, preemptive network maintenance or upgrades are required in Centennial Hall. The maintenance will occur outside of listed building hours.

FollowMe Printing System Unavailable

Resolution:

FollowMe services are functioning again. LTS has not determined the root cause of this reoccurring issue. This only appears to be impacting mobility print users which are generally everything but Windows users. If this issue occurs again, FollowMe services may be unavailable for an extended period of time while working through troubleshooting steps with product support to narrow down the root cause and provide the necessary support information to PaperCut. Apologies in advance for any future outages that may occur until the proper fix is in place.

Original message:

An unplanned outage of the FollowMe printing service is being investigated. They system may be unavailable until the cause of the issue is determined.

Perceptive Content (ImageNow) Maintenance

Perceptive Content (ImageNow) will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, February 26.

FollowMe Printing System Unavailable

Resolution:

The FollowMe printing services were restarted and appear to be functioning again. Any Ricoh FollowMe MFD that may be stating retrying to connect to the server should resolve on its own. You can also try tapping an ID to login to force a refresh or power off the MFD and restart it.

Original message:

An unplanned outage of the FollowMe printing service is being investigated. They system may be unavailable until the cause of the issue is determined.

CampS Maintenance

CampS will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, February 19.

Blugold Protocol App Maintenance

The Blugold Protocol App will be downed for maintenance on January 22 from 5AM-7AM.

Network Maintenance

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Database Server Maintenance

Various database updates may cause some applications and services to be interrupted Friday, January 15th, between 4am and 7am.

Network Maintenance - Internet

Various maintenance tasks may cause Internet connectivity to be interrupted Friday morning between 4am and 7am

Network Upgrade - Phillips / Hibbard

Optical upgrades may cause brief network interruptions to Phillips and Hibbard.

Server Maintenance

Various maintenance tasks will cause some network connectivity and services to be interrupted Wednesday, December 30th, between 4am and 7am.

FollowMe Printing System Maintenance

All PaperCut FollowMe MFDs will be offline during software maintenance the morning of Monday, December 28th, 2020 between the hours of 7:00 AM and 10:00 AM. Units will be unable to print, scan, or copy until staff get to each unit for an update performed on each MFD for security changes.

SCCM Maintenance

Microsoft System Center Configuration Manager (Computer Re-imaging and Software Center) will be down on December 28th from 6am -12pm. Software center on Windows computers will be non-functional during this outage. Please contact the LTS help desk for any urgent software installs.

Network Maintenance

Various maintenance tasks may cause network connectivity and services to be interrupted Monday, December 28th between 4am and 7am.

CampS Maintenance

CampS will be down for server maintenance between 4:00 a.m. and 8:00 a.m. on Sunday, December 27.

VPN service is currently unavailable

Resolution:

VPN service is working again.

Original message:

The VPN service is currently unavailable. We are working to restore it asap.

CampS Maintenance

CampS will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, December 11.

BP Logix (eform.uwec.edu) Is Down

Resolution:

Eform is back up and running.

Original message:

We are working on resolving the issue. If you try and connect you will see a message that says;
"Sorry! Process Director is unable to process your request.
Please contact your administrator for more information."

BP Logix (eforms.uwec.edu) Might be Unavailable Thursday Evening October 29th

LTS will be migrating multiple backend databases; that could cause the eforms server to be down for a period of time. Everything will be back up by 7:00AM Friday morning

macOS is unable to print to HP printers

Resolution:

Apple and HP has resolved the problem and updated security information is currently being distributed directly from Apple. If you continue to have problems, please contact the LTS Help Desk at 715-836-4091.

Original message:

A problem has been identified which causes macOS computers to produce errors when sending print jobs to HP printers. This is due to a problem with the macOS security framework incorrectly identifying HP printer drivers as malware. This may trigger an error message identifying the software as a security risk, not allow the print job to leave the printer queue, and/or simply result in the print job not actually printing. We're currently waiting on a solution from Apple. In the meantime, printing is still available to all FollowMe printers and department copiers. If you need emergency assistance, please contact the LTS Help Desk at 715-836-4091 or helpdesk@uwec.edu.

CampS Maintenance 10/23/2020

CampS will be down for server maintenance between 4:00 a.m. and 7:00 a.m. on Friday, October 23.

Network Maintenance

Various maintenance tasks may cause network connectivity and services to be interrupted Friday morning between 4am and 7am.

Eforms was down from 12:57PM until 1:30PM

Eforms (eform.uwec.edu) is back up and running.